Privacy Policy

Last Updated: May 20, 2026

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At Kinetic Motion Therapy ("we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website (kineticmotiontherapy.co.uk), use our services, or interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our services to you.

Personal Identification Information

While using our website (such as filling out a contact or appointment request form), we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:

• First name and last name
• Email address
• Phone number
• Mailing address

Health and Medical Information

If you schedule an appointment, fill out intake forms, or undergo treatment, we collect health-related information, which may include:

• Medical history, diagnoses, and symptoms
• Physician referrals and notes
• Treatment plans and progress reports
• Insurance details and billing records

Usage Data & Cookies

We may also collect information on how our website is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, and other diagnostic data. We use cookies and similar tracking technologies to track activity on our website and hold certain information to improve your browsing experience.

2. How We Use Your Information

We use the collected data for various essential purposes:

• To Provide Clinical Care: To assess, diagnose, and deliver personalized physiotherapy treatments.
• To Manage Appointments: To schedule, confirm, or modify your therapy sessions.
• To Process Payments: To handle billing, insurance claims, and secure payment processing.
• To Communicate: To respond to your inquiries, send administrative updates, or provide necessary healthcare reminders.
• To Improve Our Website: To analyze usage trends and enhance our website functionality and user experience.
• To Comply with the Law: To fulfill statutory, regulatory, and professional healthcare obligations.

3. Disclosure and Sharing of Your Information

We do not sell, rent, or trade your personal or health information to third parties. We may disclose your information only under the following strict circumstances:

• Healthcare Providers: With your explicit consent, we may share relevant medical information with your primary care physician, referring doctor, or specialists involved in your care.
• Third-Party Service Providers: We may employ trusted third-party companies (e.g., secure payment processors, encrypted Electronic Health Record platforms, or website hosting services) to facilitate our operations. These parties have access to your data only to perform specific tasks on our behalf and are legally obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or in response to valid requests by public authorities (e.g., a regulatory body or law enforcement).

4. Data Security

The security of your data is critically important to us. We implement industry-standard administrative, technical, and physical security measures designed to protect your personal and medical information from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights and Choices

Depending on your jurisdiction, you have specific rights regarding your personal and medical data, including:

• Access: The right to request copies of your personal and medical records.
• Correction: The right to request that we correct any information you believe is inaccurate or incomplete.
• Erasure: The right to request that we erase your personal data, subject to local medical record retention laws.
• Consent Withdrawal: The right to withdraw your consent for future data processing at any time.

*Note: Healthcare regulations generally require us to retain patient medical records for a legally mandated minimum number of years, which may override requests for immediate deletion.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us: